Customer Care
Website Help
Frequently asked Questions
General
- Can I speak to a helpful human?
- Can I purchase gift vouchers from you?
- Can I get a mail order catalogue from you?
- How do I use the website?
- Is it safe to order online?
- Do I need to sign up to use the website?
- Can you help me find a present?
- I have a question regarding delivery.
- I have not received my refund?
- I have a Problem that is not resolved here!
Technical Problems
- I've forgotten my password, help!
- I am not getting any emails from you!
- I am getting emails from you and I don’t want to!
General
Can I speak to a helpful human?
We are only too happy to help. Everyone knows how much easier it can be to talk to a person sometimes, whether it’s assistance with a present or advice on sizes. Feel free to call (01746) 768853 between the hours of 10am and 5.30pm).
Can I purchase gift vouchers from you?
We do not provide this facility online at present. You may purchase gift vouchers instore to spend instore only.
Can I get a mail order catalogue from you?
We are not doing these at the moment; however it might be something in which we will look at in the future.
How do I use the website?
Navigating the Bridge55 website is actually quite simple. You can either choose from type of category on the left hand side for example if you want to find a t shirt, or if you know you want to purchase something from a particular brand, then you can navigate from the right hand side. Alternatively if you know exactly what you are looking for then fill in the search box on the right hand side and hit go! From there, you can narrow down your search by choosing Brand/price/colour etc options on the left hand side.
Is it safe to order online?
Our site uses a very secure payment system though merchant gateway SagePay. We choose SagePay because of their worldwide status, reputation and experience in the field of online security. Having payments through such a recognised name offers the customer peace of mind. SagePay is the industry standard payment gateway.
The bridge55 payment system also uses secure sockets layer (SSL) encryption for the protection of sensitive information. Other features include the MasterCard secure code, verified by Visa and 3D secure system offering further layers of protection.
Do I need to sign up to use the website?
You do not need to sign up to purchase or browse, however you will receive exclusive benefits if you do such as being able to review items. Signing up is quick and easy and will only take a couple of minutes. If you are purchasing something, the only extra bit of info needed is an email address and password.
Can you help me find a present?
You can contact us and we can advise you as to what would make a great gift!
I have a question regarding delivery.
All delivery information can be found here on our delivery page. If there is anything else that you need to know then feel free to contact us.
I have not received my refund?
We will process a refund within 3 days of receiving your parcel, and email to let you know we have received and processed it. After you've received your email, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you're with . We will credit your refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we’ll send a cheque to your billing address. If you have not received your refund after 10 working days please us and we will contact us investigate further.
I have a Problem that is not resolved here!
Most queries can be resolved in the information guide, however any further queries can be directed to us here.
Technical Problems
I've forgotten my password, help!
Not to worry, you can reset your password here.
Please note passwords from before 1st of September 08 are no longer valid following the launch of the new site. Remember you do not have to register for membership to purchase on this site.
I am not getting any emails from you!
Have you signed up yet? Sometimes emails can be regarded as spam by a lot of email providers. The best way to combat this is to add any email addresses from Bridge55 to your 'safe' list, or add filters within your email client.
I am getting emails from you and I don’t want to!
If for some reason you are subscribed to our newsletter, then simply follow the unsubscribe instructions located at the bottom of the email.
Privacy Policy
We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. This information will be stored in our secured server and not shared with any other company or third part providers.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
- Processing your orders;
- For statistical or survey purposes to improve this Website and its services to you;
- To serve website content and advertisements to you;
- To administer this website;
- If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Administrative Head Office of Bridge55.com as follows:
Customer Services Manager
Bridge55
55, High Street
Bridgnorth
WV16 4DX
Christmas Shipping Details
Listed below are the final cut off days for delivery by Christmas in the UK.
| Free Delivery: | Tuesday 20th December |
| Standard Delivery: | Tuesday 20th December |
| Premier Service: | Thursday 22nd December |
| Next day Guaranteed: | Thursday 23rd December |
| Saturday Guaranteed: | Friday 23rd December |
Xmas Returns
For all Christmas presents our exchange and refund policy is valid until Friday January 6th 2012 and hence gives the customer 14 days to return the item after Christmas day providing the item was purchased after December 7th. Our last post date is Friday 23rd December via Saturday Guaranteed service.
UK
The following are our delivery options for UK residents and are available to choose from whilst completing payment:
| Delivery Option | Method | Timescale* | Cost |
|---|---|---|---|
| Standard service (under £40) | 2nd class recorded | 2-5 days | £2.50 |
| Free service (over £40) | 2nd class recorded | 2-5 days | Free |
| Premier Service | 1st class recorded | 1-3 days | £3.50 |
| Guaranteed Next Day | Guaranteed Next Day | Next Day | £4.50 |
| Guaranteed Saturday Service* | Guaranteed Next Day | Saturday | £7.95 |
* Based on orders placed before 3.30PM. Please note delivery timescales are calculated on working days (Monday to Friday) and exclude bank holidays.
*1 Guaranteed Saturday Service applies for orders placed on Friday for delivery on the Saturday.
All orders are sent via the royal mail by recorded delivery and require a signature upon arrival. If no one is in a calling card will be left and your goods can be collected from the appropriate post office listed on the card. We use recorded delivery to avoid any discrepancies.
90% of premier orders are delivered next working day.
All orders placed before 3.30pm are guaranteed to be despatched the same day. We will even try to despatch orders placed later the sameday but no assurance can be given.
Orders placed via the guaranteed next day service before 3.30pm will arrive the following working day before 5pm.
The following post codes are exempt from this service: AB31, AB33 - 38, AB44, AB45, AB51-56, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.
We can’t ship to Po Box addresses due to security reasons.
Europe
(8–10 Working days). Delivery Charge £8.00.
All orders are sent via recorded delivery through the Royal Mail and require a signature upon delivery. If no one is in a calling card will be left and your goods can be collected as per the instructions on the card.
Please note all overseas orders are subject to stringent security checks which can delay delivery. We reserve the right to refuse and refund any orders unable to pass through our credit control department.
Goods can also be held up by customs and there is nothing we can do about this. We also have no control over customs and import charges and in the unusual event of this happening any fees due are the responsibility of the recipient. For information on import charges please contact your local customs office.
This is the only delivery option for European orders.
Rest of the World
(10 – 14 working days). Delivery Charge £10.
All orders are sent via recorded delivery through the Royal Mail and require a signature upon delivery. If no one is in a calling card will be left and your goods can be collected as per the instructions on the card.
Please note all overseas orders are subject to stringent security checks which can delay delivery. We reserve the right to refuse and refund any orders unable to pass through our credit control department.
Goods can also be held up by customs and there is nothing we can do about this.
This is the only delivery option for Rest of the World orders.
Here is a full list of countries we deliver to currently:
Andorra, Australia, Austria, Belgium, Brazil, Canada, Canary Islands, China (including Hong Kong), Corsica, Cyprus, Denmark, Finland, France, Germany, Greece, Holland, India, Ireland, Italy, Japan, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, UK, USA.
Christmas Returns
For all Christmas presents our exchange and refund policy is valid until Friday January 6th 2012 and hence gives the customer 14 days to return the item after Christmas day providing the item was purchased after December 7th. Our last post date is Friday 23rd December via Guaranteed Saturday service.
Returns & Refunds
Hassle free exchange or refund.
If you are not completely satisfied with your purchase just send it back to us in its original condition within 14 days. The garment must be returned will all original tags and packaging. Please indicate on your delivery note if an exchange or refund is required. Upon receipt and examination we will exchange the item and despatch free of charge or issue a full refund for the value of the item.
However we do not refund the cost of delivery outside of 7 working days of receipt as per distance selling regulations. Items sent free of charge via 2nd class recorded are subject to a £2.50 charge. Where the goods have been dispatched the cost of return postage is the customer's responsibility and we recommend using a recorded delivery service.
Refunds and exchanges are not available on underwear, earrings or other intimate items due to hygiene except where the item is faulty.
Our returns address is:
Returns Department
Bridge55
High Street
Bridgnorth
Shropshire
WV16 4DX
Faulty Goods / Wrong item
All our goods are inspected personally before despatch. However if you receive a faulty or wrong item please email returns@bridge55.com quoting your order number, name, product purchased reason for return and whether you require a refund or a replacement. We will then advise on how to proceed with your return.
Security
Shop with confidence
Our site uses a very secure payment system though merchant gateway SagePay. We choose SagePay because of their worldwide status, reputation and experience in the field of online security. Having payments through such a recognised name offers the customer peace of mind. SagePay is the industry standard payment gateway.The bridge55 payment system also uses secure sockets layer (SSL) encryption for the protection of sensitive information. Other features include the MasterCard secure code, verified by Visa and 3D secure system offering further layers of protection.
Terms & Conditions
This website is owned and operated by Bridge55 Limited and is made available on the following terms and conditions. By using the website you accept these terms and conditions, which shall be interpreted according to the laws of England.
Licence
Bridge55 Limited grants you a non-exclusive licence to access and use the content in this website for your personal purposes. You may not reproduce or distribute any part of the content for commercial purposes.
You acknowledge that the copyright, database rights and all other intellectual property rights comprised in or relating to this website and in the data it contains belongs to Bridge55 Limited.
Changes to the Website
Bridge55 Limited may at any time make alterations to or withdraw this website or any part of it.
Limitation of Liability
Bridge55 Limited excludes all warranties, express or implied relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose. Bridge 55 Limited shall not be liable for any loss or damage suffered as the result of the use of this website.
Assistance given by means of any Help Desk facility shall be solely at your risk.
Prices
Prices may vary in-store.
Making a Payment
We accept payment through all the following major credit and debit cards:
We also accept payment through PayPal and Google Checkout.
Shop with Confidence
Our site uses a very secure payment system though merchant gateway SagePay. We choose SagePay because of their worldwide status, reputation and experience in the field of online security. Having payments through such a recognised name offers the customer peace of mind. SagePay is the industry standard payment gateway.The bridge55 payment system also uses secure sockets layer (SSL) encryption for the protection of sensitive information. Other features include the MasterCard secure code, verified by Visa and 3D secure system offering further layers of protection.
